Refund Policy

Last updated: January 1, 2026

1. Failed jobs are auto-refunded

Tasks that fail due to AI provider errors or transient network issues are automatically refunded in full. No support ticket required.

2. Subscriptions

Once payment goes live, monthly subscriptions are eligible for a pro-rated refund within 7 days of purchase, provided no subscription credits have been consumed.

3. Credit packs

Unused credit packs are eligible for a full refund within 7 days of purchase. Partially-used packs are not refundable.

4. How to request

Reach out through our Discord or WeChat community with your account email and order ID.